Doowon Automotive Hiring Assistant Customer Quality Manager in Chennai | Automotive Quality Jobs

Doowon Automotive is hiring an Assistant Customer Quality Manager for its facility in Oragadam, Chennai. The company is looking for experienced automotive quality professionals with 10–14 years of experience in customer quality management, complaint handling, defect analysis and corrective action.

The position offers a CTC of ₹8.5–9 LPA and is suitable for engineering professionals with experience in customer quality, warranty analysis, SQA activities and automotive quality systems.

This opportunity can be relevant for candidates who have hands-on experience in customer complaint analysis, QPIR reporting, warranty parts investigation, process audits and new project quality activities.

Doowon Automotive Assistant Customer Quality Manager Recruitment 2026

Doowon Automotive is looking for an experienced professional to join its Customer Quality function at Oragadam, Chennai.

The selected candidate will be involved in customer quality management, complaint resolution, warranty part analysis, corrective action, customer reporting and quality system activities.

Job Details

• Company: Doowon Automotive
• Position: Assistant Customer Quality Manager
• Department: Customer Quality
• Location: Oragadam, Chennai, Tamil Nadu
• Experience: 10–14 Years
• CTC: ₹8.5–9 LPA
• Qualification: BE / B.Tech / Relevant Engineering Qualification
• Industry: Automotive
• Application Mode: Email

Candidates should have relevant experience in automotive customer quality and be comfortable handling customer complaints, quality reports and corrective-action activities.

✅ Key Skills & Requirements

* Customer Quality Management & Support. Customer Complaint Handling & Analysis
* Complaint Improvement Plan Preparation
* Warranty Parts Collection & Analysis
* Customer Defect Analysis & Corrective Actions
* Process Self-Audit & Audit Report Preparation
* SQA Portal / QPIR Report Generation
* New Project Testing & Analysis
* Durability Vehicle Tear Down Analysis
* Customer Report Preparation & Submission
* ISO/TS Quality Systems Knowledge

📩 hr.mani@doowonindia.in

Apply Mandatory 👉 https://www.naukri.com/job-listings-assistant-customer-quality-manager-doowon-automotive-chennai-10-to-14-years-190926018681

Assistant Customer Quality Manager Interview Questions and Answers

The following are practice interview questions, not confirmed questions from Doowon Automotive.

Q1. Tell me about yourself and your customer quality experience.

Sample Answer:

“I have [X] years of experience in automotive quality, with significant exposure to customer quality management, complaint handling, defect analysis and corrective actions.

In my current/previous role, I have handled customer complaints, coordinated root-cause analysis, prepared 8D reports, supported warranty analysis and followed up on corrective actions.

I have also worked with internal teams to improve processes and ensure customer requirements are effectively addressed.”

Customize this answer with your actual customers, products, quality tools and achievements.

Q2. How do you handle a customer complaint?

Answer:

“I first understand the complaint clearly and collect all available information regarding the defect, affected part and customer requirement.

I then coordinate with the relevant internal teams to contain the issue and investigate the root cause. After identifying the root cause, I prepare corrective and preventive actions and monitor their implementation.

Finally, I verify the effectiveness of the actions and provide the required report to the customer within the agreed timeline.”

Q3. What is an 8D report?

Answer:

8D is a structured problem-solving methodology used to investigate and resolve quality problems.

The eight disciplines generally cover:

• Team formation
• Problem description
• Containment
• Root-cause analysis
• Corrective action
• Implementation and validation
• Prevention of recurrence
• Recognition/closure

The exact format can vary based on customer requirements.

Q4. What is the difference between containment and corrective action?

Answer:

Containment action is an immediate action taken to control the problem and prevent defective material from reaching the customer or moving further through the process.

Corrective action addresses the identified root cause to prevent the problem from recurring.

For example, sorting existing stock may be a containment action, while modifying the process that caused the defect can be part of the corrective action.

Q5. How do you perform root-cause analysis?

Answer:

“I start by defining the problem using factual data. I then analyse the process and collect evidence from the relevant manufacturing and quality records.

Depending on the problem, I may use 5 Why, Fishbone Analysis, Pareto Analysis or other appropriate methods.

I verify the suspected root cause using evidence rather than assuming the first possible cause. After confirmation, I implement corrective action and verify its effectiveness.”

Q6. What is the purpose of warranty part analysis?

Answer:

Warranty part analysis helps identify the actual failure mode and understand why a component may have failed during field use.

The analysis can help determine whether the issue is related to material, design, manufacturing process, assembly, usage or another factor.

The findings can then be used to support corrective and preventive actions.

Q7. What is the difference between ISO/TS 16949 and IATF 16949?

Answer:

ISO/TS 16949 was the earlier international automotive quality management system specification. It was replaced by IATF 16949, which is the current automotive quality management standard developed around ISO 9001 requirements with additional automotive-specific requirements.

Candidates should focus on practical implementation rather than only memorizing the terminology.

Q8. What is a process audit?

Answer:

A process audit evaluates whether a manufacturing process is being performed according to defined requirements and whether the process controls are effective.

It may include checking:

• Work instructions
• Process parameters
• Control plans
• Inspection records
• Operator practices
• Equipment conditions
• Quality controls

Audit findings should be documented and corrective actions tracked through closure.

Q9. How do you handle a recurring customer complaint?

Sample Answer:

“For a recurring complaint, I would first review previous complaint history and corrective actions to understand why the previous action did not prevent recurrence.

I would verify the actual process condition and investigate whether the previously identified root cause was correct.

I would then develop a stronger corrective action, validate its effectiveness and update relevant process controls or standards where required.”

Q10. How do you prioritize multiple customer complaints?

Answer:

I would consider factors such as customer impact, safety risk, severity, frequency, production impact and delivery requirements.

Critical issues should receive immediate containment and escalation according to the company’s quality procedures.

I would maintain clear action tracking so that each complaint has an identified owner and target closure date.

Q11. What should be included in a customer quality report?

Answer:

Depending on the customer requirement, a quality report may include:

• Problem description
• Defect evidence
• Containment action
• Root-cause analysis
• Corrective action
• Preventive action
• Responsibility
• Target dates
• Effectiveness verification
• Supporting data

The report should follow the customer’s prescribed format where applicable.

Q12. What is customer-specific requirement (CSR)?

Answer:

A customer-specific requirement is an additional requirement defined by a particular customer that an organization must follow along with applicable quality-management-system requirements.

Automotive organizations need to identify and implement relevant customer-specific requirements in their applicable processes.

Frequently Asked Questions (FAQ)

1. What position is Doowon Automotive hiring for?

The company is hiring an Assistant Customer Quality Manager.

2. Where is the job located?

The position is located at Oragadam, Chennai, Tamil Nadu.

3. How much experience is required?

The required experience is 10–14 years.

4. What is the salary offered?

The provided recruitment information mentions a CTC of ₹8.5–9 LPA.

5. What qualification is required?

Candidates should have BE, B.Tech or a relevant engineering qualification.

6. What skills are required?

Key skills include:

• Customer Quality Management
• Customer Complaint Handling
• Defect Analysis
• Corrective Action
• Warranty Parts Analysis
• Process Self-Audit
• SQA Portal
• QPIR Reporting
• New Project Testing
• Durability Vehicle Tear Down Analysis
• Customer Reporting
• ISO/TS Quality Systems

7. Is automotive quality experience relevant?

Yes. The listed responsibilities are focused on automotive customer quality activities and related quality systems.

8. What is the application email?

Candidates can send their CV to:

hr.mani@doowonindia.in

9. Is an online application link available?

The provided job information contains an email application address but does not include a verified external application webpage.

10. What should candidates mention in their CV?

Candidates should clearly highlight their experience in customer complaints, 8D, warranty analysis, customer portals, audits, corrective actions, IATF/automotive quality systems and relevant customer-facing responsibilities.

Short Summary: Doowon Automotive Job Vacancy

Doowon Automotive is hiring an Assistant Customer Quality Manager at Oragadam, Chennai.

🔹 Position: Assistant Customer Quality Manager
🔹 Location: Oragadam, Chennai
🔹 Experience: 10–14 Years
🔹 Qualification: BE / B.Tech / Relevant Engineering Qualification
🔹 CTC: ₹8.5–9 LPA
🔹 Industry: Automotive
🔹 Key Skills: Customer Quality, Complaint Handling, 8D, Warranty Analysis, SQA, QPIR, Audits, Corrective Action, IATF/ISO Quality Systems

📩 Apply Now

Interested candidates can send their updated CV to:

hr.mani@doowonindia.in

Apply Mandatory 👉 https://www.naukri.com/job-listings-assistant-customer-quality-manager-doowon-automotive-chennai-10-to-14-years-190926018681