UNO Minda Kyoraku Limited Hiring for Customer Quality & QMS in Karnataka

UNO Minda Kyoraku Limited is hiring experienced automotive quality professionals for multiple positions in Bidadi / Harohalli, Karnataka. The company is looking for candidates for Customer Quality as well as QMS & Management Representative (MR) roles.

This is a suitable opportunity for experienced professionals with a background in automotive manufacturing, customer quality, quality management systems, product development, NPD processes, and customer complaint handling.

A key requirement for these positions is mandatory experience working with Toyota and Suzuki Motors. Candidates should have strong exposure to customer-facing quality activities and be capable of handling quality-related discussions, complaints, corrective actions, and customer requirements.

UNO Minda Kyoraku Job Vacancy – Overview

• Company: UNO Minda Kyoraku Limited
• Department: Quality
• Job Functions: Customer Quality / QMS & MR
• Job Location: Bidadi / Harohalli, Karnataka
• Industry: Automotive Manufacturing
• Experience: Relevant automotive quality experience
• Customer Experience: Toyota & Suzuki Motors experience mandatory
• Application Mode: Email

Open Positions

1. Assistant Manager – Customer Quality

UNO Minda Kyoraku Limited is looking for an experienced professional to manage customer quality-related activities and maintain effective communication with automotive customers.

The position requires strong knowledge of customer quality requirements, complaint handling, problem solving, corrective action, and coordination with internal teams.

2. Sr. Engineer / Assistant Manager – QMS & MR

The second opening is for a Senior Engineer / Assistant Manager – QMS & MR.

This position is suitable for professionals who have experience in Quality Management Systems, automotive quality standards, internal audits, customer requirements, QMS implementation, and Management Representative activities.

Key Requirement: Toyota & Suzuki Motors Experience

One of the most important requirements for these positions is experience working with Toyota and Suzuki Motors.

Candidates should have practical experience dealing with customer-specific quality requirements and customer-related quality issues.

This type of experience can be particularly valuable because automotive OEM customers typically have defined expectations for:

• Product quality
• Customer complaint response
• Corrective and preventive action
• Problem-solving methodology
• Process control
• Product development
• APQP and PPAP
• Quality documentation
• Customer-specific requirements
• Audit compliance
• Continuous improvement

Candidates should clearly mention their Toyota and Suzuki Motors customer-handling experience in their resumes.

Assistant Manager – Customer Quality Responsibilities

The Customer Quality professional will generally be responsible for managing customer-facing quality activities and ensuring that customer requirements are effectively communicated and implemented within the organization.

Customer Complaint Management

One of the major responsibilities in customer quality is handling customer complaints.

The engineer or manager should be able to understand the complaint, coordinate containment activities, investigate the root cause, develop corrective actions, and communicate the response to the customer within the required timeline.

Root Cause Analysis and Corrective Action

Customer quality professionals need strong problem-solving skills.

Common methodologies used in automotive quality include:

• 8D Problem Solving
• 5 Why Analysis
• Fishbone Diagram
• Pareto Analysis
• Why-Why Analysis
• PDCA
• Ishikawa Analysis

The objective should not be limited to correcting the immediate problem. The root cause must be identified and appropriate preventive controls should be implemented to avoid recurrence.

Customer Communication

The role requires regular communication with customers regarding quality concerns, improvement activities, new product development, corrective actions, and quality performance.

The candidate should be comfortable presenting technical information to customers and explaining the status of corrective actions.

Coordination with Internal Departments

Customer quality issues often involve multiple departments.

The Customer Quality team may need to coordinate with:

• Production
• Quality Assurance
• Quality Control
• Manufacturing Engineering
• R&D
• Tooling
• Maintenance
• Purchase
• Supplier Quality
• Logistics

Effective coordination is essential to close customer issues within the required timeline.

QMS & MR Responsibilities

The QMS & MR position requires a strong understanding of quality management systems and automotive quality requirements.

The candidate may be involved in maintaining and improving the organization’s quality management system, coordinating audits, monitoring quality objectives, and ensuring compliance with applicable requirements.

Quality Management System

The candidate should have a good understanding of how a QMS operates within an automotive manufacturing organization.

Important areas can include:

• Quality policy and objectives
• Process approach
• Risk management
• Internal audits
• Corrective actions
• Document control
• Management review
• Process performance monitoring
• Customer satisfaction
• Continual improvement

Automotive Quality Standards

Knowledge of IATF 16949 is highly relevant for automotive quality professionals.

Candidates should understand the practical implementation of automotive quality requirements rather than having only theoretical knowledge.

Knowledge of customer-specific requirements is also important, particularly for professionals working directly with major automotive OEMs.

Product Development & NPD Experience

The company is also looking for candidates with good knowledge of Product Development and New Product Development (NPD) processes.

Professionals should understand how quality activities are integrated throughout product development.

Relevant activities may include:

• Customer requirement review
• Feasibility study
• APQP
• Design review
• Process development
• PFMEA
• Control Plan
• Process Flow Diagram
• MSA
• SPC
• Capability studies
• Prototype development
• Trial production
• Validation
• PPAP
• Production readiness

Experience in coordinating quality activities during NPD can be a strong advantage for these positions.

Skills Required for UNO Minda Kyoraku Quality Jobs

Candidates applying for these positions should ideally have strong knowledge and practical experience in:

• Customer Quality
• Automotive Quality
• QMS
• Management Representative activities
• Customer Complaint Management
• 8D Problem Solving
• Root Cause Analysis
• Corrective Action
• Preventive Action
• IATF 16949
• APQP
• PPAP
• NPD
• Product Development
• Customer-Specific Requirements
• Internal Auditing
• Quality Improvement
• Automotive Manufacturing
• Customer Communication
• Cross-functional Team Management

Most importantly, candidates should have practical experience working with Toyota and Suzuki Motors.

How to Prepare for a Customer Quality Interview

Candidates preparing for an Assistant Manager – Customer Quality interview should revise both technical quality concepts and real-world customer complaint situations.

Be prepared to explain actual examples from your previous experience, such as:

• A major customer complaint you handled
• How you performed root-cause analysis
• How you prepared an 8D report
• How you achieved customer complaint closure
• How you prevented recurrence
• How you handled a customer escalation
• How you managed customer-specific requirements
• How you supported an NPD project
• How you managed APQP and PPAP activities
• How you improved customer satisfaction

When answering interview questions, use actual examples and explain the problem, analysis, corrective action, result, and preventive action.

Quality Interview Questions and Answers

1. What is customer quality?

Customer quality focuses on ensuring that products and services consistently meet customer requirements and expectations.

It includes customer complaint management, quality performance monitoring, corrective actions, customer communication, audits, and continuous improvement.

2. What is an 8D report?

8D is a structured problem-solving methodology used to investigate and resolve quality problems.

It provides a systematic approach to containment, root-cause identification, corrective action, validation, and prevention of recurrence.

A good 8D should be supported by evidence rather than simply describing actions taken.

3. How would you handle a customer complaint?

First, I would understand the complaint and immediately establish containment to prevent further defective parts from reaching the customer.

Then I would collect relevant data, investigate the process, identify the root cause, implement permanent corrective action, verify effectiveness, and provide the customer with a structured response within the agreed timeline.

4. What is APQP?

APQP stands for Advanced Product Quality Planning.

It is a structured approach used in the automotive industry to ensure that product and process development activities are planned and completed before production launch.

APQP helps organizations identify risks early and ensure that customer requirements are incorporated into product and process development.

5. What is PPAP?

PPAP stands for Production Part Approval Process.

It provides evidence that the supplier’s production process can consistently manufacture products meeting customer requirements.

PPAP can include documentation such as process flow, PFMEA, control plan, dimensional results, MSA, capability studies, test results, and other required records.

6. What is the role of a Management Representative in QMS?

The Management Representative or equivalent QMS responsibility involves supporting the implementation and maintenance of the quality management system, monitoring its performance, coordinating relevant quality activities, and reporting system performance to management.

The exact responsibilities depend on the organization’s structure and applicable requirements.

7. What is IATF 16949?

IATF 16949 is an automotive quality management system standard focused on quality, defect prevention, process control, risk management, customer requirements, and continual improvement across the automotive supply chain.

8. What is the difference between corrective action and preventive action?

Corrective action addresses the root cause of an identified nonconformity to prevent recurrence.

Preventive thinking focuses on identifying and addressing potential causes before they result in a problem.

In modern quality management systems, risk-based thinking and preventive controls are particularly important.

9. What is a customer-specific requirement?

A customer-specific requirement, or CSR, is an additional requirement defined by a particular customer beyond the general applicable quality-management-system requirements.

Automotive professionals must understand the relevant customer’s requirements and ensure they are effectively incorporated into applicable processes.

10. How do you handle a customer escalation?

I would first understand the severity and business impact of the escalation and ensure immediate containment.

I would establish clear ownership within the organization, communicate facts and timing to the customer, conduct structured root-cause analysis, implement corrective action, and closely monitor the issue until customer acceptance and closure.

Frequently Asked Questions

What positions are available at UNO Minda Kyoraku Limited?

There are two listed openings:

Assistant Manager – Customer Quality

and

Sr. Engineer / Assistant Manager – QMS & MR

Where are these jobs located?

The positions are based at Bidadi / Harohalli, Karnataka.

Is Toyota experience mandatory?

Yes. The recruitment information specifically states that experience working with Toyota and Suzuki Motors is mandatory.

Is Suzuki Motors experience required?

Yes. Candidates are expected to have experience working with Suzuki Motors as well.

What type of quality experience is required?

The roles require strong exposure to customer quality, QMS, customer complaint handling, product development, NPD processes, and automotive manufacturing.

Is automotive manufacturing experience preferred?

Yes. Automotive manufacturing experience is specifically preferred for these positions.

What qualifications are required?

The shared vacancy information does not specify a particular educational qualification. Candidates should therefore verify the qualification requirements with the recruiter before applying.

What is the email address for applying?

Interested candidates can send their updated resume to gvishakantaiah@mkl.co.in.

What should I highlight in my resume?

Candidates should clearly mention their experience with Toyota and Suzuki Motors, customer complaint handling, 8D, APQP, PPAP, IATF 16949, QMS, NPD, customer-specific requirements, and automotive manufacturing.

Short Summary – UNO Minda Kyoraku Quality Recruitment

UNO Minda Kyoraku Limited is hiring experienced professionals for Customer Quality and QMS & MR positions at Bidadi / Harohalli, Karnataka.

Open Positions:

• Assistant Manager – Customer Quality
• Sr. Engineer / Assistant Manager – QMS & MR

Key Requirement: Experience working with Toyota & Suzuki Motors is mandatory.

Candidates should have strong experience in customer quality, QMS, customer complaint management, product development, NPD processes, APQP, PPAP, and automotive manufacturing.

How to Apply

Interested and eligible candidates should share their updated resume with:

Email: gvishakantaiah@mkl.co.in

When applying, make sure your resume clearly highlights your Toyota and Suzuki Motors experience and customer-facing quality responsibilities, as these are among the most important requirements mentioned for the position.